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One question I find myself asking in almost every conversation about AI is this: “What specifically do you need AI to solve?” It sounds simple. But it usually slows the conversation down. Because once you ask it, people realize they are not always talking about the same thing. Some are thinking about speed. Some are thinking about cost. Some are thinking about creativity. Some are just trying to keep up. Without clarity, it becomes very easy to apply the wrong tool to the wro

In my first post in this series, I wrote about how “AI” has become a vague catch-all term in many business conversations. That lack of clarity matters. If we are not specific about the problem we are trying to solve, it becomes very easy to chase tools before we have a plan. And lately, this is something I hear frequently from employees when they talk about their company’s AI adoption. Buying AI tools is starting to feel a lot like buying a corporate intranet used to feel. Th

Over the next few weeks, I’ll be sharing a short series of posts about AI and communications. Not predictions about the future, and not hype about the latest tools. Just a practical look at how organizations are talking about AI today, where there is confusion, and what communications leaders can do to bring clarity to the conversation. There’s a scene in The Graduate  where a group of adults pull Dustin Hoffman aside and offer him career advice in one word: “Plastics.” For m

One of the things I love most about traveling is how it sharpens your awareness of the small things. Not the landmarks or big moments. The everyday details. The systems quietly working in the background. The choices someone made that either make life easier or introduce unnecessary friction. Almost every time I travel, I find myself asking the same question: “Why does this work better here?” A Small Detail in Tokyo While visiting Tokyo Tower on a hot day, staff were handing o

Internal communication is often misunderstood. In many organizations, internal comms teams are treated like a distribution channel. Information gets created elsewhere, handed over, and the expectation is simply that it gets sent out. But that view dramatically underestimates the value of the role and, frankly, limits the impact of the message itself. Strong internal communicators are not just passing along content. They are responsible for shaping it into a message that makes

Cuba Gooding Jr. and Aries Spears In Jerry Maguire In today’s professional world, we’ve replaced phone calls with emails, texts, Slack, and Zoom so thoroughly that the humble call feels almost relic‑like. But here's the catch: when used wisely, it’s often the most efficient, human solution available. The telephone is an important tool that we keep in the toolbox—but don’t use it. It’s like building IKEA furniture and never removing the Allen key from its blister pack: frustra

If you've ever sent an important company update via email only to realize that half your workforce never saw it, you’re not alone. For...

We often talk about burnout in terms of doing too much. But what about the opposite? What if the real risk to your culture isn’t just...

If you’ve read the headlines lately, you’ve probably come across predictions like this one: AI will replace half of all entry-level...